SQL error occurred inserting into the RM Keys Master Table - RM00401, sometimes you will get this error when you are calling the eConnect method taRMTransaction.
This issue could occur if you’re trying to create a AR document (Invoice , Debit Memo) and on same time you are trying to collect the cash on fly as per eConnect functionality user can collect the cash directly in the AR document (Invoice , Debit Memo) by providing the following details:
- Cash Amount
- Checkbook ID Cash
- Cash Date
- Document Number Cash
This issue could occur because Document Number Cash / RMDTYPAL=9 (Cash) which system pass to eConnect has document already exists RM Keys Master Table, there could be many reasons behind this issue e.g. if you are calling eConnect or any other script to generate the cash document number and if this script failed to update the next document number properly you will end with this issue.
As solution before you call the taRMTransaction. you need to verify the cash document number which you passing to eConnect and if the document number already exists in RM00401 then you can get another document number, also you can through an error in the integration process and you can investigate more behind this issue
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